Requirements
In order to complete your order, you need to have received the following information from your contact at CRI:
- Customer ID
- Reference Number
- Estimator Name
If you do not have this information, please contact CRI before continuing.
NOTE: A 4% service fee will be charged to all credit card transactions.
Payment Instructions
- On the payment page, enter the amount you wish to charge to your credit card in the box and the click Add to Cart. (Do not include the dollar sign or any spaces in the amount to pay field.)
- Review the information in your “cart” and then click Proceed to Checkout.
- On the checkout page,
- Enter your billing information
- Enter your CRI order data provided by your CRI contact
- Enter your credit card information
- Check the box to agree to the Terms of Use and click Place Order.
- A receipt will be mailed to the email address you entered. CRI will be notified of the transaction and will take the next steps to complete your order.
Errors
If there was an error in processing your payment, the website will stay on the payment page, and an error message like this red banner will appear at the top of the page.
If you see an error message like this, it may be because something was entered incorrectly (ie, credit card number, billing address, zip code), or the card may have been declined for some other reason. You may correct the information, use a different card, or call our payment support team at 415-293-0799 to identify the specific error message related to the payment transaction. (For security reasons, we do not display detailed error codes on the website.)
Voice Authorization Error
A Voice Authorization error is one in which the credit card company wants to ensure that the payment was actually made by the cardholder. Contact the credit card issuing bank to verify the transaction and then call our payment support team at 415-293-0703 to re-process the payment.